FAQ


How do I get started?
Contact one of our associates 7 days a week at 916-581-2111 or sales@donationsafe.com. We can get you up and running within 24 hours of the initial call and can do so with no out-of-pocket expenses and no setup fees.

Can you integrate the look and feel of my existing web site?
Our technology team will work with your designers to integrate your online fundraising component into our infrastructure with an emphasis on uniformity so that the donation process is seamless.

Can I make changes once I set up my DonationSafe account?
Yes. At no additional fees we will always be responsive to your changing needs.

What about campaign finance laws and campaign contributions?
Our experts have extensive experience with local, state and federal campaigns and will integrate your unique contribution limits into your online donation page.

How secure is donating online?
We offer industry leading security that goes above and beyond what most companies can provide. We utilize encryption technology so that transactions and credit card information is immune to fraud or security risks.

Must I have a web site to use DonationSafe?
No. We can easily build a standalone site or build a page that closely matches your Web site.

How often do you transfer contribution income into our account?
Typically, we transfer funds electronically on a weekly basis but we can set up schedule that works best for you.

How will I track donations?
DonationSafe's reporting functions set us apart from the competition. You can be notified real-time as donations are received. Additionally, you will be able to run customizable reports and utilize our proprietary analysis tools at your convenience. We will work with your treasurer to make sure that they have everything an in the form that they need it.

What types of credit cards will I be able to accept?
You will have the ability to accept all major credit cards. Visa, MasterCard, Discover and American Express.

How does the charge appear on the donor's credit card statement?
All charges will appear on the credit card statements as "DonationSafe."

Can I send a thank you email to my donors?
We recognize that good relations with your donors are key to re-solicits and repeat donors. You will be able to set up a customized "thank you" email that will automatically be generated and sent once the contribution is received.

How much does it cost?
Our rates are the lowest in the industry. Contact one of our associates at 916-581-2111 or sales@donationsafe.com.